Warranty Information

 

Effective Date: 05 January, 2025

Thank you for choosing Mooliffy! We are committed to providing our customers with high-quality scooter bikes and accessories. To ensure your satisfaction, we offer warranties on many of the products we sell. Below are the details of our warranty policy:

1. Warranty Coverage

Our warranty covers defects in material and workmanship for a specified period from the date of purchase. If your product experiences any issues due to manufacturing defects, we will repair or replace it at our discretion, as outlined below.

2. Warranty Period

  • Scooter Bikes: Most scooter bikes come with a [12-month / 24-month] warranty from the date of purchase.
  • Parts and Accessories: Parts and accessories may have varying warranty periods, typically ranging from [6 months to 12 months]. Please refer to the product details or contact our customer service for specific warranty information for each item.

3. What’s Covered

  • Defects in Materials or Workmanship: If your scooter bike or accessory fails due to a manufacturing defect, we will repair or replace the item at no cost to you.
  • Performance Issues: If the product doesn't perform as described and the issue is due to a manufacturing flaw, we will take appropriate action to address the situation.

4. What’s Not Covered

Our warranty does not cover:

  • Normal Wear and Tear: Scooter bikes and accessories are subject to regular wear over time. The following are not covered under warranty: tires, brakes, grips, and any other consumable parts.
  • Damage from Misuse: Any damage resulting from improper use, accidents, neglect, or unauthorized modifications will not be covered.
  • Third-Party Repairs or Modifications: Any repairs or modifications done by a third-party service provider that affect the product's performance or safety will void the warranty.
  • Cosmetic Damage: Scratches, dents, or other cosmetic damages that do not affect the functionality or performance of the scooter bike are not covered.
  • Environmental Damage: Damage from exposure to harsh weather conditions, such as extreme heat, cold, or moisture, is not covered under warranty.

5. How to Make a Warranty Claim

If you believe your product has a manufacturing defect and is covered under warranty, please follow these steps:

  1. Contact Our Customer Service: Reach out to our customer service team at [Insert Contact Information]. Provide proof of purchase (receipt or order confirmation) and a description of the issue.
  2. Product Inspection: You may be required to send the product or relevant parts back to us for inspection. Please ensure the product is securely packaged to avoid further damage during return shipping.
  3. Resolution: If we determine that the issue is covered under warranty, we will repair or replace the product free of charge. If we cannot repair or replace the item, we will provide a store credit or refund, depending on the situation.

6. Warranty Limitations

  • This warranty is only available to the original purchaser and is non-transferable.
  • Any product repaired or replaced under warranty will be covered for the remainder of the original warranty period, not a new warranty period.
  • Mooliffy’s liability under this warranty is limited to the repair or replacement of the defective product. We are not responsible for any incidental or consequential damages that arise from the use or inability to use the product.

7. Warranty Registration

For faster service and to ensure that you receive the full benefits of your warranty, we encourage you to register your product with us. You can register your product online at [Insert Registration Link] or contact our customer service team for assistance.